Frequently Asked Questions
At FileBeta, we’re committed to delivering a safe, transparent, and user-friendly marketplace for digital products. Whether you're buying or selling, we understand you may have questions. Below are answers to the most common ones — to help you shop and sell with confidence.
1. What is FileBeta.com? ▶
FileBeta is a digital marketplace where you can buy and sell high-quality digital products like templates, e-books, software tools, and more.
2. Are the products instantly downloadable after purchase? ▶
Yes! Once your payment is confirmed, you'll immediately get a secure download link in your account and email.
3. Can I trust the products sold here? ▶
Absolutely. All products go through a manual review process before being listed. We ensure quality, accuracy, and originality.
4. What payment methods are accepted? ▶
We accept UPI, bank transfer, PayPal, and other global methods. Payments are processed securely by trusted providers.
5. Do I need an account to buy or sell? ▶
Yes, you'll need to create a free account to make a purchase or apply as a seller. This ensures secure access to your downloads and history.
6. Can I become a seller on FileBeta? ▶
Yes! Apply via your account dashboard. All sellers are manually approved to maintain platform quality and trust.
7. What commission does FileBeta take from sellers? ▶
We take a flat commission between 20%–30% per sale, depending on your seller level and performance.
8. What happens if I don’t receive my product? ▶
If your download fails or doesn’t arrive, contact us immediately at sahr00692@gmail.com — we’ll resolve it within 24–48 hours.
9. Are refunds available? ▶
We offer refunds only for failed deliveries, corrupted files, or duplicate payments. Read our Refund Policy for full details.
10. Can I use purchased items for commercial projects? ▶
Yes, unless stated otherwise. Most products come with commercial-use licenses. Always check the product license info before use.
11. Is my data safe on FileBeta? ▶
We use SSL encryption, trusted payment gateways, and strict privacy practices to keep your data safe and secure.
12. How can I contact support? ▶
You can reach us anytime at sahr00692@gmail.com. We usually reply within a few hours — 24/7 support available.